Baby Merc’s after-sale service is very poor! We bought a Baby Merc and were unhappy with the quality (compared with previous models the lining is not the same: the current material used causes tiny hands to dirty it very quickly; the car seat’s material was also of a much cheaper quality material. I used to be an extremely enthusiastic supporter of Baby Merc products, but am now EXTREMELY disappointed! Complaining to them did not help (and I truly believe I was polite!) they (the importers are Baby ‘n More) replied with snotty and arrogant remarks.
ALSO BEWARE!! Do not buy anything early in your pregnancy! We bought it 7 months before our little one was born and when we opened it to use it, realized it was not what we wanted. They refuse to exchange or refund or even just LISTEN.