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My miniuno Toura doesn't convert to the carycot - the mechanism doesn't work, what to do?

Jess • 04 Feb 2024

I asked a question and it won’t let me reply to the answer. I have loosened all of the straps underneath and then tried to lower the carrycot and this hasn’t worked. I don’t know if the pram is just faulty as it literally will not adjust it feels like it’s going to snap when I even try and adjust it. I’ve also asked other people to try and they can’t do it either.

Eli • 05 Feb 2024

Hiya, Jess,

Yeah, sorry, we don't have a reply function here. If truly nothing works, then truly, the most probably your piece is faulty. My suggestion then would be to contact the seller/distributor you got the pram from, and/or directly the customer service of miniuno. It shouldn't be hard, so something is wrong somewhere inside, I'm guessing.

Your -very berry- Eli.

Now, this is your place to ask. I'm listening.