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I have a stroller of this brand and we broke off the adjustment lever under the carrycot. So I called the owner of the shop and asked him to help and repair this part. The owner was very nice and helpful, he even sent me this part for free... He didn't ask for anything in return, which is something you just don't see nowadays. His courtesy, helpfulness and quick action were very cordial and therefore I owe a big thank you to him.