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My stroller doesn't fold, what to do?

Manu George • 27 Nov 2021

Hello, I tried to fold the stroller, but it doesn't work, it gets stuck after I pull the side levers (the little ones) - sorry, my English is not that good, and the stroller doesn't fold... It does something, but it gets stuck and doesn't pull :(

Please, help.

Eli • 28 Nov 2021

Hey, Manu,

I am so sorry to not be able to help you more from so far away. Without seeing the stroller, the error with the folding, I am not sure how to help you. If you studied the manual, as well as a video and the stroller, still doesn't fold, it is possible there is some kind of internal damage - something broken or malfunctioning.

My personal suggestion would be to call/email/visit the seller you bought your stroller at, and ask them for help. They should be able to either show you what's wrong or, if something's damaged, to recommend a spare part they can order or the repair service they would suggest.

If you can, try to make a video of the problem, of you, folding your stroller, and send it to me here - a link for a YouTube video would do... or better yet, send it to the seller. I am not a clairvoyant so I can't know without seeing, understanding your problem better. Nobody will be able to.

Your -very berry- Eli.

Now, this is your place to ask. I'm listening.