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Mothercare 4-wheel Journey: My carrycot seems to be tipping forward

Graysasmum • 11 Sep 2022

My carrycot seems to be tipping forward when in the flat position, so it isn't all one level at all.

Eli • 11 Sep 2022

Hello,

It should be pretty much level; a bit higher in the area of the baby's head is ok, too, but if the head is visibly lower than the feet, you might have some setting wrong, and/or your pram might be faulty. I would definitely take a picture or video, put it up, and sent it to the brand's customer service or better yet, to the seller you bought your stroller at. They should help you with servicing or exchanging your stroller if it's under warranty.

Your -very berry- Eli.

Now, this is your place to ask. I'm listening.