The front wheels have been misaligned. When I'm in shops they don't turn, or they swivel in opposite directions so I can push the pushchair. I've only used the pushchair once as my baby is 1 week old. I don't know how to fix the problem.
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I'm afraif you cannot, the cheaper materials simply got damaged and the joints of the front wheels are not right. You cannot repair this by yourself, so I would suggest contacting the seller/distributor where you got your pram at, and/or the customer service of the brand. You can also try and search for stroller repairing services but that is a very rare thing to find. All in all, this is not a thing to be easily fixed - definitely worth trying a bit of cleaning and maintenance (more about that here), but there is not much else you can do, a professional should replace or repair the wheels for you.