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Hi Eli,
My Maxi Cosi Lila Modular Stroller is collapsing on itself while the kiddo is sitting inside. We haven't damaged it or anything. So I can't imagine why suddenly after 2 years of use it would start doing this. We are very gentle with it. Would you know how to trouble shoot this?
I tried writing to their customer service but haven't heard back yet.
Thanks for your help!
Heya, Tai,
The reason for this is most probably an internal wire that snapped (or the joint of the wires/internal mechanism that was holding it in its place), and that is not a thing you can repair by yourselves, I'm afraid. The wire or joint/púastic component holding it together will need to be replaced, most probably. So you can only try the customer service some more or try to find a stroller repair service or a Maxi-Cosi distributor around you. I am sorry for bringing up bad news but even I wouldn't know how to repair this by myself, without having the proper training and/or parts.
Btw, it is not your fault, I believe you were gentle with it. These models are made to be on the cheaper side, and having about two years, the component probably just wore down. I would also not use it anymore while the thing is not repaired as it can be a health hazard for your little one, the folding while still inside.