Hi, Miri,
The reality of reviews is that someone needs and expects something and the thing doesn't meet those requirements. If you're not particularly tall and don't expect your bassinet/seat unit to be too high up, it should be just fine for you. The overall height of the click-on parts is, however, more on the lower than on the higher side, taking an average height into account.
About the canopy, that is how Inglesina buggies are made in general - the canopy has a bit of will. Nothing you can't live with if you don't have a strong preference for the opposite.
Lastly, about the suspension - there are shock absorbers but not super soft rocking, so yes, this is more a city pram than an all-terrain one.
Don't expect too much and you'll be happy. The materials used and the quality of fabrics and details is very nice on Inglesinas.